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Pan-European eCall System (For Europe)

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Elements of the Pan-European eCall system, installed in passenger compartment:

  1. SOS button
  2. LED

SOS button: the driver/passenger makes an emergency call to the single duty dispatch service by pressing the button.

LED: The LED illuminates for 3 seconds when the Start/Stop button is in the ON position. After that they will switch off at normal operation of the system.

If there are some problems in the system, the SOS indicator light illuminates in the instrument cluster.

Automatic accident reporting (For Europe)

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The Pan-European eCall device automatically makes an emergency call to the Public Safety Answering Point (PSAP) for proper rescuing operations in event of vehicle accident.

For proper emergency services and support the Pan-European eCall system automatically transmits the accident data to the Public Safety Answering Point (PSAP) when a traffic accident is detected.

In this case, the emergency call cannot be hung up by pressing the SOS button and the Pan-European eCall system remains connected until the emergency service officer, receiving the call, disconnects the emergency call.

In minor traffic accidents the Pan-European eCall system may not execute an emergency call. However, an emergency call may be made manually by pressing the SOS button.

Operation of the system is impossible in case of absence of cellular transmission and GPS and Galileo signals.

Manual accident reporting (For Europe)

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The driver or passenger manually can make an emergency call in the Public Safety Answering Point (PSAP), by pressing SOS button to call the necessary emergency services.

A call to the emergency services through the Pan-European eCall system can be canceled by pressing the SOS button again only before the call connection.

After activation of emergency call in the manual mode (for proper emergency services and support), the Pan-European eCall system automatically transmits the road accident data / or data on other accident to the officer of the Public Safety Answering Point (PSAP) (during emergency call) by pressing the SOS button.

If the driver or passenger accidentally presses the SOS button, it can be canceled by pressing the button again. (For Russia)

It can be canceled by pressing the button again in 3 seconds. It can't be canceled after that. (Except Russia)

In case of road accident or other accident for activation of emergency call in manual mode it is necessary:

  1. Stop the vehicle in accordance with traffic rules to ensure safety to yourself and other participants of road traffic;

  2. Press the SOS button, when pressing the button SOS registration of the device in the wireless telephonic communication networks is carried out, minimum data set about vehicle and its location is collected in accordance with of the technical requirements of the device. After that connection with the officer of the Pan-European eCall system is made for clearing up reasons (conditions) of the emergency call.

  3. After clearing up reasons of the emergency call, the officer of the Public Safety Answering Point (PSAP) sends emergency services and completes the emergency call.

If the emergency call is not carried out in accordance with the procedure, mentioned above, the emergency call will be considered as erroneous.

Emergency power supply of the Pan-European eCall system from the battery

  • The Pan-European eCall system battery supplies power during 1 hour in case main power source of the vehicle is cut off due to the collision during the emergency situations.

  • The Pan-European eCall system battery should be replaced every 4 years. For more information refer to the "Scheduled maintenance services" in chapter 9.

LED illumination in red (system malfunction)

If red LED illuminates in normal driving conditions, this can indicate malfunction of the Pan-European eCall system. We recommend to have the Pan-European eCall system checked at an authorized HYUNDAI dealer.

Otherwise correct operation of the Pan-European eCall system device, installed in your vehicle is not guaranteed. Owner of the vehicle incurs liability for consequences, occurred as a result of nonobservance of conditions, mentioned above.

Arbitrary Removal or Modification

The Pan-European eCall system calls emergency services for assistance. Thus, any arbitrary removal or changes to the Pan-European eCall system settings may affect your driving safety. Also, it may even make an erroneous emergency call to the Public Safety Answering Point (PSAP). Thereby, we kindly ask you not to make any changes by yourself or by the third parties in the settings of the equipment of the Pan-European eCall system, installed in your vehicle.

The mobile network operators will phase out the 2G and 3G in many countries around the world. The decision to phase out 2G and/or 3G network technology was solely at the discretion of mobile network operators and therefore beyond the control of HYUNDAI. Due to decision of the network operators to discontinue their 2G and/or 3G, the automatic/manual eCall will no longer be available in the event of an accident or a situation requiring an emergency service.