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Emergency towing

Front

2C_TowingHookWithGeneralVehicle

Rear

2C_TowingHookWithGeneralVehicle_2

If emergency towing is necessary, we recommend that you contact an authorised HYUNDAI dealer or a commercial tow truck service.

If towing service is not available in an emergency, your vehicle may be temporarily towed using a cable or chain secured to the emergency towing hook at the front (or rear) of the vehicle.

Perform emergency towing using cables or chains on hard-surfaced roads for a short distance and at low speeds. The wheels, axles, powertrain, steering, and brakes must all be in good working condition.

Use extreme caution when towing the vehicle with a cable or chain. A driver must be in the vehicle to steer it and operate the brakes. Passengers other than the driver must not be in the vehicle.

Always follow these emergency towing precautions:

  • Place the Engine Start/Stop button to the ACC position so the steering wheel is not locked.

  • Shift the vehicle in to N (Neutral).

  • Release the parking brake.

  • Press the brake pedal with more force than normal as you will have reduced braking performance.

  • More steering effort will be required because the power steering system will be disabled.

  • Use a vehicle heavier than your own to tow your vehicle.

  • The drivers of both vehicles should communicate with each other frequently.

  • Before emergency towing, check that the removable hook is not broken or damaged.

  • Fasten the towing cable or chain securely to the hook.

  • Do not jerk the cables, chains, or removable hook. Apply steady and even force.

  • Use a towing cable or chain less than 5 m long. Attach a white or red cloth (about 30 cm wide) in the middle of the cable or chain for easy visibility.

    2C_TowingHookRange

    1. 5 m

  • Drive carefully so the towing cable or chain remains tight during towing.

  • Before towing, check the Automatic Transmission, and Intelligent Variable Transmission for fluid leaks under your vehicle. If the transmission fluid is leaking, flatbed equipment or a towing dolly must be used.

Accelerate or decelerate the vehicle in a slow and gradual manner whilst maintaining tension on the tow rope or chain to start or drive the vehicle, otherwise tow hooks and the vehicle may be damaged.

To avoid damage to your vehicle and vehicle components when towing:

  • Always pull straight ahead when using the towing hooks. Do not pull from the side or at a vertical angle.

  • Do not use the towing hooks to pull a vehicle out of mud, sand or other conditions from which the vehicle cannot be driven out under its own power.

  • Limit the vehicle speed to 15 km/h and drive less than 1.5 km when towing to avoid serious damage to transmission. (if equipped with Automatic Transmission or Intelligent Variable Transmission)